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Export Selection is greyed out in when I try to export

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I created a diagram and I am trying to export the diagram. But the Export Selection option is greyed out.

Lucid community team

Hi @Nihad.Pandikashala,

Thanks for your post!

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

Zuzia SAnswer

Lucid community team

Hi @Nihad.Pandikashala,

Thanks for your post!

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

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Nihad.PandikashalaAuthor

Hi I cleared browser cache and cookie and it worked

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Zuzia S

Lucid community team

Hi @Nihad.Pandikashala,

Glad to hear that helped! Feel free to create a new topic if you have any questions or anything you’d like to discuss - we love hearing from everyone!

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