Export Lucid Chart to Visio on Mac via Web Application

This is from my One Drive when I downloaded the file and tried to open it

Hey Camille

Thank you for the reply and further context! So at this point it's probably best to reach out to Visio Support and let them assist you further as this issue does not seem to be coming from the Lucid side of things. 

Sorry we couldn't be more help--please let me know if you have any other questions! 

Hello There.. !  I have weird behaviour to ask here. 

We have imported our Visio templates in Lucid chart and exported them back as “.vsdx” extensions. We use these visio templates on our web app to show real time data on Visio templates.

Everything was well when we verified this import / export of Lucid to Visio untill 14th June.

Once Visio software was pulled back, our visio exports from Lucid stopped opening in browser with real time data. 

It gives error as Microsoft Visio Viewer not able to complete this operation.

Can someone advise here ? It’s kind of urgent.

Hi @Sheetal, to help with your concern, can you give me more context on what you mean by “once Visio software was pulled back...”?
Also for my context, are you having an issue with the Lucidchart export, or are you having an issue with the Visio import?

Hi, I have imported my existing Visio into Lucid successfully. I have also exported them back as “.vsdx” templates to be used in one of the web application.

That web application uses Visio template to show some real time data.

When we imported Visio and exported them back as “.vsdx”, we had verified them on our lower region using the web app- everything worked fine to show migrated templates with data.

But now suddenly that is not working, when we try to open the exported templates from Web application in browser it says Microsoft Visio viewer not able to complete this operation.

Please find screenshot here - 

Thanks for the context, Sheetal.

Just recapping, you are still able to export VSDX files from Lucid, but Microsoft is not accepting them? If so, it sounds like this may be an issue on the Visio web viewer side, not the Lucid side. I would recommend reaching out to Visio support to try to get this issue resolved. 

Let me know if you need anything else!

Ok… do you have any Visio support contacts. 

We do not have Visio support contacts, but you can contact Microsoft Support and they should be able to help you!