Export Lucid Chart to Visio on Mac via Web Application

Hey Camille

Thanks for posting in the Lucid Community 🥳 To clarify--are you seeing this message when you attempt to download your Lucidchart document as a Visio file or when attempting to import the Visio file into Lucidchart? When exporting your document from Lucidchart you will need to go to File > Export > Visio. This will download your document to your device and allow you to open it within Visio. If you do not have Visio on the device you are downloading to you will not be able to open this file type. 

Hope this helps--please let me know if it doesn't or if you have any other questions!

The error message is happening when I am trying to import Lucid Chart into Visio. I am not sure if I was clear on that. My apologies.  This is after the document is downloaded. There isn't an issue with the download.

Hey Camille 

No worries at all! Would you mind to share a screenshot of the error message you are seeing--I'd be happy to take a closer look. 

Thanks you for your help and patience! 

It doesn't matter if I download VSDX or VDX

We only have the web application and not the desktop application for Mac

Only the desktop application for Windows

Hey Camille

Thank you for the reply and context! So you will need to open your Visio web app and import the file from within the app. You are receiving that error message because your computer is attempting to open that file using the desktop software. 

Hope this helps clarify--please let me know if you have any other questions! 

I am in Visio and I don't see the function 

I downloaded the documents from Lucid and selected upload for Visio. This is what happens when I try to open it. Thank you

Hey Camille 

Thank you for the reply! You will need to upload the file to your OneDrive and open it from there. 

Let me know if this works for you!