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Question

Embed code disabled - sticky note author

  • July 22, 2026
  • 2 replies
  • 129 views

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I am trying to embed my process map. I’ve done this with a bunch of process maps successfully but I have two process maps that won’t let me activate the embed code because “the setting to show the sticky note author is on”. 

I’ve turned that setting off and it still isn’t letting me activate the embed code. I’ve tried making a copy of the chart and still running into the issue. 

 

Any ideas or thoughts on what I can do? A main reason we are using Lucidchart is because we can embed it into Monday.com so this is pretty frustrating!

Comments

Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • July 24, 2026

Hi ​@csorum 

User can’t publish or embed a document while sticky note authors are enabled, so the setting has to be fully disabled in the document before embed activation will work.

Lucid also notes this is a document-level setting, and existing documents may need the setting changed inside the editor rather than only at the default/account level

To learn more - How do I turn off "show author" as a default for new sticky notes? | Community

Hope this helps !!


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  • Author
  • July 24, 2026

Thank you! I changed the document settings so it no longer does this as a default and I’ve turned it off in the actual chart in the collaborator settings, but it is still not letting me activate the embed code. I am a little lost on how to receive support from the Lucid Team if we have an enterprise account..