Hey @gilles -- thanks for posting! Would you care to share a screenshot of what you are seeing on your end? 

as the title says : nothing. i upload the csv from the “import data” → “process diagram” → csv.
When i choose the file and click on ‘import’, literally nothing happens.
i go back to the blank page of my diagram.

I have tried to upload the exemple provided, and when I do i see a small diagram appear.
So the functionality works on my end. it just doesn’t with my file.
And i do not understand why

Hey @gilles -- thanks for the reply! I would recommend creating the diagram you’d like then download that as a CSV file. Check through the file and compare it to the CSV you’ve created to determine what exactly the differences are and what could be causing this discrepancy. 

Hope this helps -- let us know if this doesn’t work for you or if you have any other questions! 

No, sadly, your answer doesn’t help me.
because doing it manually will not yield the same result, since i’m not familiar with the lucidchart tools.

furthermore, i wouldn’t understand why my initial csv doesn’t work.

the whole point is to understand how to make a CSV into a chart, not to make a chart into a CSV.
I already have the csv provided as exemple for comparison.
but even with it, my CSV doesn’t yield any result, not even an error message, despite doing my best to respect the format.
So i do not understand what is wrong. 

I would really appreciate if you could patch my data into a csv, and try to upload it into lucidchart.
if it works, at all, then i’d like to know why it doesn’t work for me.
and if it doesn’t, i’d really appreciate help into understanding what needs to be changed for it to work.

The process in our company is that the person writing the process isn’t the person making the chart, as they don’t have the necessary skills (just as I don’t).
So i need the person that writes the processes to be able to properly write those CSV, so that they can be properly rendered into charts using lucidcharts, then get potentially corrected if needed.

Thank you very much for your help, i’m looking forward to it.

Have a great day

Hey @gilles -- thanks for the reply and this makes sense! Would you mind to clarify what program you are using to download your CSV? For example, are you using Google Sheets and downloading your file as a CSV? 

i am using excel

Great! So, there is a way to attach the CSV or, even better, the Excel file to this thread. You’ll just need to click the paper clip on the toolbar. Would you mind to send me the Excel and CSV files so I can take a look? 

i am sorry, but there is no paper clip on my toolbar.
maybe it’s an option for you as a support team member ?

Anyways, in my initial post, i copy pasted the CSV content.
If you copy it and save it in excel, you’ll have the same CSV as mine.

If I am missing the obvious way to share, please enlighten me.

Hmm, okay no worries @gilles -- I’m going to convert this post into a ticket so we can get a bit more information and help you out! 

Did you figure this out? Im having the same issue

Hi @ekarnivoris, thank you for adding to this thread! Would you mind attempting to import your CSV file in an incognito window? Additionally, were you able to create the diagram you’d like then download that as a CSV file to compare it to the CSV you’ve created to determine what exactly the differences are and what could be causing this discrepancy? I appreciate your help and patience!

I am having the same issue.  The example works fine,  If I even change one piece of text on the example it loads incorrectly.  I’m working on a mac on the latest Sequoia update.

Hi @pegsmum, thanks for adding to this thread! Can you confirm which piece of text in the example you are changing and what this causes Lucid to produce for you? It is worth noting that this is an experimental feature, so some functionality may not work as expected. I appreciate your help and patience! 

This is still an issue more than one year later. I am having the same issue (Enterprise). Reported a bug.

Hi ​@nickd, thank you for adding your report to this thread. I’m sorry you are having trouble with this and I’m happy to help. 

First, could you attempt the CSV import in a private or incognito window? For help with opening an incognito window, please see this community post.

Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. 

If you’re still running into problems, would you mind confirming that the data in your CSV file meets the requirements below, as described in this article?

• Includes all required columns
• Each row has a unique ID
• Only supported shapes are used
• Shapes and shape libraries are spelled and capitalized properly

To view an example of properly formatted data, click here to download a sample .csv file and reference this article.

Thanks in advance for your help and patience!

I am running into this issue as well - where I can use the same process with the sample file and it imports fine, however when using my own generated csv (tested from python generated and from gsheet - exporting to CSV…
I did a compare and contrast between my doc and the sample: 
 

Detail	Sales Example	Our Generated CSV	Impact
Row Order	Nodes first, then connections	Same in both	Required — we matched it
Column Names	Exact casing, order, no extras	Matched identically	Must be exact
Shape Names	"Terminator", "Process"	Used same	Critical for rendering
Shape Library	"Flowchart Shapes"	Used same	Must match built-in library names
Missing Fields	Empty columns still preserved	Preserved with NaN/empty	Needed to avoid import rejection
Start/End IDs	Uses explicit Terminator nodes	Matched	Helps trigger initial layout logic
CSV Encoding	Google Sheets export (UTF-8, CRLF)	Python default (UTF-8, LF)	May break older or picky importers
Hidden Metadata	Possibly includes hidden formatting	Ours is clean/pure text	Lucid may use internal flags

So i leveraged the sample and injected my values using python to generate and was able to get partial import to work just no connectors. 

Close - but something is off - if the PM wants to reach out maybe we can talk to get this solved. 

In the world of automation - this is going to be a much needed capability - my only other thought is to leverage an API that can work w json output as an alternative. 

Hi ​@garywlala, thanks for adding to this thread and providing these details. Sorry you’re running into issues here but I’m happy to take a look. 

Just to clarify - are you creating your dataset in Google Sheet and then exporting to a CSV? 

Just a note - sometimes process diagrams created from CSV imports don’t appear exactly as expected. In some cases, particularly with complex datasets, you may notice overlapping lines, shapes, or text. This is further explained here. Is that what you’re experiencing here?