Content on Jira cards disappeared

​@DavidMoor here is the official Lucid article on the Lucid-Jira integration: https://help.lucid.co/hc/en-us/articles/14943046626964-Integrate-Lucid-Cards-with-Jira#lucid-cards-for-jira-troubleshooting

If that doesn’t help, submit a ticket to our Product Support team. Ticket support for product issues is a paid feature. See our Lucid Plans article for more details on our support offerings.

Hi ​@DavidMoor,

Thank you for your post in the Lucid Community, and thank you ​@aparrish for your support!

Would you mind trying the following steps so I can take a closer look at what’s going on?

• Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
• It’s possible that WebGL is causing an issue with your graphics card. Please try turning WebGL off by going to View > Rendering > Use WebGL and unchecking the option.
  • For more information on WebGL, check out these resources:

  • Troubleshooting: WebGL

  • Instructions to webGL on and off in Lucidchart

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!