Bug: Re-order files in a shared folder

Hi ​@john-h 

This is expected Lucidchart behavior: sort order cannot be controlled within “Shared with me” folders. Using Leave folder will not delete documents you own, it only removes your access to that shared folder view.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Thanks for the reply, I used to be able to sort the folders, then one day it stopped, and The other folks that I share with CAN sort and re-order their ‘shared’ folders..

I’ll try leaving the folder and having my coworkers to re-share with me.

Hi ​@john-h thank you for posting in the Community and thank you ​@Humas1985 for your help!

​@john-h I was not able to reproduce the issue you are experiencing. Could you please try the following troubleshooting steps to rule a few things out?:

• Does the issue occur in order Documents lists, such as “My documents” for instance?

• Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
  
  If those don’t resolve the problem, could you please provide the following information?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• A Technical Support PIN for your account, which can be safely shared in this thread. Please navigate to your Account Settings to generate this PIN. For more information on generating a Support PIN, check out this Help Center article.

Thanks for your help and patience!

ok Got the Java script screen shot and sent that via e-mail, also sent the requested Pin to you via e-mail as well

@Zuzia any movement on this issue?

​@john-h Thank you for providing the requested information, I was able to reproduce the issue.

I have connected with our Development Team and have logged this issue with them for further investigation. While we don't have an estimated timeline for a fix, we understand this issue is impacting your workflow, and we sincerely apologize for the disruption.

To help you continue your work and move forward in the best way possible, as a workaround I recommend navigating the Documents list on the left-side panel, which does list folders in alphabetical order.

To ensure our communication remains streamlined and easily trackable, please follow along on this thread for updates, and post any additional questions or concerns below. This helps us maintain all context in a single location for our internal teams and other users who can benefit from this post.

Thank you for your continued collaboration!

Thanks for the update, and I’m glad that you were able to reproduce the issue I’m having.

I have been using the side panel to navigate the folders, but when I get to the folder that contains the files I need, I can no longer use the side panel, and a few of my folders have lots of files in a random order and searching for the required file takes time.. So I hope that it can be fixed at some point, I’ll step back and let your Development Team work on it. 

I had planned on leaving the folder and having my co-worker re-share it to me, but I’ll not do that either. 

Thanks for your time on this

​@john-h thank you for following up! 

While we are investigating the issue and ruling a few things out, could your colleague indeed remove you as a collaborator from the folder, and add you again? We would like to see whether the issue persists then. 

Additionally, could you please confirm through which permissions (edit, share, etc) the folder is being shared with you, and whether that user is also part of the account?

Thanks for your continued patience here!

Well, we tried the leave folder and had them re-shared back to me with no change in the sort issue I’m having.

and we made sure that the permissions were set to share - edit as well

​@john-h thank you for confirming this information! I believe you have identified a bug. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix.

Once again, we appreciate your continued help and patience!

Thanks for the update - I’ll await for your reply when you get this bug squashed.

Just coming back to see if there is any progress.

Hi ​@john-h thank you for following up!

We appreciate your patience and understanding as our development team continues to work on a fix for the file re-ordering functionality. Our team rigorously prioritises issues based on their extent and criticality. Rest assured, they are actively addressing it!
I will let you know as soon as we have an update from our development team. 

In the meantime, as additional alternative workarounds, we recommend the following:

• Making use of the search bar located above folders/documents
• The Command+F shortcut (on Mac) or Ctrl+F (on PC) 

Please do not hesitate to let me know if you have any additional questions!