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An error exists on this page (export to PDF fail)

Forum|Forum|1 year ago
September 16, 2024
15 replies
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Starting last week all of my files no longer export successfully to PDF. when opening in Adobe Pro or Adobe Reader I get an error in Adobe that ‘An error exists on this page. Please contact the person wo created the document to correct the problem.’ All files exported successfully before last week and now none do. I have tried incognito mode for Chrome without success. Cleared cache etc as well. Edge browser does not export successfully either. PDF displays fine in a webview but not the adobe app. no update was made to adobe as far as I know. Nobody else on my team is having the issue.

When I have someone copy and paste designs from my Lucid into their own workspace, they receive the same error but can still export their own documents with PDF.

Best answer by Amelia W

Hi @darren frank, I’m glad to hear that! I have heard back from our development team, and it sounds like a fix was released this morning, so the issue you and other users experienced should now be resolved. I apologize for any inconvenience that this may have caused.

If any other users continue to experience this issue or have further questions, please add to this thread!

Show previous replies

Amelia W

Lucid support team

Hi @pichonis, thanks for adding to this thread! Can you please try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.

Alternatively, sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.

If the issue persists, would you please send a screenshot of the error message you are receiving? I appreciate your help and patience!

P

paolo

Hello, @Amelia W

My team and I are still having this problem. We need to export flowcharts in PDF format to send and consolidate deliveries of our projects to clients, but the functionality is constantly showing errors. We tried to export in other formats (JPEG and PNG), but these are also showing errors.

When is the definitive fix expected?

This is really impacting our relationship with our clients.

Amelia W

Lucid support team

Hi @paolo, thank you for adding to this thread! A fix was released for the line error in Adobe Acrobat that users were previously experiencing in this thread.

Would you please send a screenshot of the error message you are receiving? I would also recommend following the troubleshooting steps as outlined in our Troubleshooting: Export or print a document article from the Lucid Help Center, if you haven’t completed them already.

I appreciate your help and patience!

P

paolo

Hi @Amelia W,

Thank you for your quick response!

Below is a screenshot of the error. It appears when the platform tries to generate the PDF file. The file is not even downloaded (i.e., it is not an error opening the PDF, but rather generating it).

Amelia W

Lucid support team

Hi @paolo, thank you for providing that screenshot! Can you please confirm which troubleshooting steps you have completed thus far? This will help me eliminate some potential causes.

Additionally, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

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