AI error: "Something went wrong on our end"

Hi ​@luisdavid7, thanks for reaching out! I am very sorry for the issue you are experiencing.

Our Development Team is urgently looking into this, and we expect the issue to be resolved shortly. I will make sure to update you as soon as the issue is resolved. In the interim, I apologize for any inconvenience the issue causes.

Feel free to let me know if you have any further questions. Thanks for your help and patience!

Hi there ​@luisdavid7!

I have good news! Our development team has let me know that the issue should now be resolved. I’m sorry for any inconvenience this may have caused. If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!

Are there any additional updates on this issue? Becca G’s last comment indicates that the issue has been fixed, but I’ve been unable to use LucidAI most of yesterday and today because of this issue. 

​@bgarvey thank you for following up in this thread and I am sorry to hear that the issue persists on your end!

Could you try opening your document in a private or incognito window? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send a screenshot of the error message you see as well as the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in for your help and patience!

I have the same issue. Javascript Console log included.

https://community.lucid.co/product-questions-3/ai-error-something-went-wrong-on-our-end-12935?tid=12935&fid=3
Unchecked runtime.lastError: Cannot create item with duplicate id Add other item https://community.lucid.co/product-questions-3/ai-error-something-went-wrong-on-our-end-12935?tid=12935&fid=3
Unchecked runtime.lastError: Cannot create item with duplicate id Save all entered data https://community.lucid.co/product-questions-3/ai-error-something-went-wrong-on-our-end-12935?tid=12935&fid=3
Unchecked runtime.lastError: Cannot create item with duplicate id Generate Secure Password https://community.lucid.co/product-questions-3/ai-error-something-went-wrong-on-our-end-12935?tid=12935&fid=3
6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16  POST https://ai.lucid.app/evo-tool-call 500 (Internal Server Error)
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scheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
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scheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
scheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
scheduleMacroTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
we @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
(anonymous) @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
n.<computed> @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
instrumentation @ c34864a7e670e15a847440ce20af5feb93ef325acc31845092ed7752962d2d.js.gz:11
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x @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:17
Fg @ 38af15f01eeb79e4fa47a49801171159754f9e56a67c26bde99a62ac8df14d.js.gz:196
UcKld @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:506
UcJld @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:502
UcLld @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:502
enqueue @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:509
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execute @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:510
Uc6Sd @ 38af15f01eeb79e4fa47a49801171159754f9e56a67c26bde99a62ac8df14d.js.gz:200
(anonymous) @ 38af15f01eeb79e4fa47a49801171159754f9e56a67c26bde99a62ac8df14d.js.gz:202
(anonymous) @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
x @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:17
Uc6cb @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
Ucf @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
UcLo @ 38af15f01eeb79e4fa47a49801171159754f9e56a67c26bde99a62ac8df14d.js.gz:202
(anonymous) @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:269
(anonymous) @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:816
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x @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:17
Uc6cb @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
Ucf @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
UcbDm @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:816
Xvl @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:817
(anonymous) @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:219
b @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
invoke @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
onInvoke @ c710a051191d16d1f922db0aa31aec8aedae3a28c466a390fe524d4aaf427f.js.gz:272
invoke @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
run @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
(anonymous) @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:17
invokeTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
onInvokeTask @ c710a051191d16d1f922db0aa31aec8aedae3a28c466a390fe524d4aaf427f.js.gz:272
invokeTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
runTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
X @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
invokeTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
g.useG.invoke @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
E._.args.<computed> @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
setTimeout
E @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
scheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
onScheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
scheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
scheduleTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
scheduleMacroTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
we @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
(anonymous) @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
n.<computed> @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
Ucg_c @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:41
Uce_c @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:40
setTimeout @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:43
setTimeout @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:112
(anonymous) @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:112
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delay @ 8e8e9fdb54930c0e80cf35ab31e77c05d2888c0129a64ba6880ce990634542.js.gz:112
(anonymous) @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:219
(anonymous) @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
x @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:17
Uc6cb @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
Ucf @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
UcZtm @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:219
(anonymous) @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:817
(anonymous) @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
x @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:17
Uc6cb @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
Ucf @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
Gyg @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:817
(anonymous) @ 6ce2e3aaea124f0cd8913b4e53fb09dbc6bbafa0e8beac857069043985f927.js.gz:4283
b @ 2f23d775516f8b57ce4f354250b45bcfa9c63bf303d35e52e3749e17b2bd9f.js.gz:3
invoke @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
onInvoke @ c710a051191d16d1f922db0aa31aec8aedae3a28c466a390fe524d4aaf427f.js.gz:272
invoke @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
run @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
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invokeTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
onInvokeTask @ c710a051191d16d1f922db0aa31aec8aedae3a28c466a390fe524d4aaf427f.js.gz:272
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runTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
X @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
invokeTask @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
O @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
A @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
K @ 6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16
6350cce1c7f451a02ec711f3b1b631ff8aa26a55f859386f4a65821e3a0e12.js.gz:16  POST 

ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
2Grammarly.js:2 grm ERROR [iterable] ░░ Not supported: in app messages from Iterable
write @ Grammarly.js:2
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
Grammarly.js:2 grm ERROR [iterable] ░░ Not supported: in app messages from Iterable
write @ Grammarly.js:2
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/check-product-switch:1  Failed to load resource: the server responded with a status of 500 ()
ai.lucid.app/evo-tool-call:1  Failed to load resource: the server responded with a status of 500 ()
3Grammarly.js:2 grm ERROR [iterable] ░░ Not supported: in app messages from Iterable

hi , I am encountering the same issue  when trying to generate a process diagram with AI. “ Something went wrong at our end” . How do I resolve this ?

Hi ​@jhurford89 and ​@Gita, thank you for your reports. I apologize for the issue you’re experiencing. 

At this time, Lucid is currently experiencing an issue with Lucid AI. Our Development Team is looking into this issue, and we expect the issue to be resolved shortly. We’ll provide an update via this thread as soon as the issue is resolved.

For any users who may come across this post, Lucid is currently experiencing an issue with Lucid AI. When accessing Lucid AI, you may encounter an error message that says “Something went wrong on our end”.

Our Development Team is looking into this issue, and we expect the issue to be resolved shortly. We’ll provide an update via this thread as soon as the issue is resolved.

Hi all, passing along an update from our development team:

We are still actively working on a fix to the problems with Lucid AI. This issue originates with our AI provider, and we are working closely with their teams to correct it as quickly as possible. Our teams are taking active steps to resolve this issue and safeguard against future outages to the best of our ability. We will continue to share updates as we have them.

ISSUES HEAVY, SAME PROBLEM

Hi ​@scarb, I am sorry to hear that issues persist on your side! 

I have followed up in your community post here to support you further and gather information to investigate this again. We appreciate your help and patience!