I was trying to copy a lucidchart diagram to Word but it either pastes an older version of the diagram or just a blank box. The Lucidchart page shows a "Saving" notification but it does not finish saving for over an hour. If I refresh the lucidchart page the change is lost (not saved). How to fix this issue?
Hi
As mentioned by my colleague above, this process is not formally guaranteed to function since it does depend on both Lucid and Microsoft. There may be something that occurred outside of Lucid’s control that prevents copy and paste from working on your device.
As a workaround, have you tried exporting your document/document portion as a PNG (with transparent background) and adding that to your documents? Alternatively, you can use our Microsoft add-ins to insert your diagram into your document, although I understand that it might not be the most convenient solution if you are interested in inserting a specific part of your diagram. As another alternative, you can take a screenshot of your diagram’s given portion and then insert it in a Microsoft document.
Once again, I am very sorry for the trouble caused. Please let us know if you have any other questions or concerns!
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
