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Question

Adding a new swim lane freezes my document

  • April 3, 2026
  • 2 replies
  • 15 views

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I am trying to add a new swimlane to my process map by right clicking and clicking insert lane above. But the website keeps freezing and the page does not recover. 

Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • April 3, 2026

@steven.rawley this is a known issue with a workaround. Please see this thread: 

 


Ambar D
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  • Lucid community team
  • April 6, 2026

Hi ​@steven.rawley, thank you for posting in the Lucid community! Thank you ​@aparrish for providing that resource - it does look like another user was running into something similar. 

Testing on my end, I haven’t been able to reproduce this quite yet. 


Would you mind trying the following steps first to see if performance improves and you’re able to add a swimlane? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

  • Opening your board in a private or incognito window to help us narrow down the potential cause. For help with opening an incognito window, please see this community post.
  • Connecting to a different network or disconnecting from your VPN (if applicable).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

  • A screenshot of the issue.
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!