When using cards, I often add notes to the cards to store information. The card icon has disappeared on all my cards. When I click on the three dots for a card, it says ‘delete note’ so this leads me to believe the note is still there, I just can’t click on it because the icon is hidden.
Under Board Settings > Show / Hide > Show Notes is checked. If I uncheck this, nothing happens and if I refresh the page it reverts to being checked without my doing so.
I can add a new card and add a new note to it and the icon will show up only for a few minutes. Then it disappears like the rest of them.
Solved
Hidden notes on Lucid cards
Best answer by andrea_z
Hello
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot of the issue.
-
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Could you also share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks in advance for your help and patience!
+15- Lucid Legend Level 7
I hope that helps! If it doesn’t it may be related to an integration with another software. If you have a paid version of Lucid, then you can submit a ticket to our Product Support team.
- Lucid Legend Level 3
I’ve had something similar when cards were moved to Jira items, but I guess it is not your case.
It might be good to submit a ticket as
+2Hello
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
-
A screenshot of the issue.
-
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Could you also share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks in advance for your help and patience!
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