JSON Export does not include all the data I need

​@Alex-Leigh 

There are a few specific things worth noting when working with exporting your document:

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.

If the issue persists, can you please send a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Here’s the help article on exporting a Lucid document and includes exports to JSON:

https://help.lucid.co/hc/en-us/articles/16324571257492-Export-or-print-a-Lucid-document#export-csv-vsdx-vdx-json

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Thanks for that, I think we’ll need to log a call tho because the exports in JSON and XML (VSDX) are very inconsistent and it’s really hard to see why. If I export to CSV, all the information is in there but I don’t want to use CSV. 

I’ll post some examples tomorrow when I have more time.

Here is a very simple map I created to show the problem. Not shown on this screenshot are that most of the boxes have tags associated with them. And some links. The bigger boxes are containers, some created in Spark, some in Chart. I have to go back to chart as spark does not have a JSON export available. The JSON code for the export was:

{"id":"b92682cf-e067-42f5-9197-ccedff841fdb","title":"Simple Student with Tags","product":"lucidchart","pages":[{"id":"0_0","title":"V1 for XML Export","index":0,"items":{"shapes":[{"id":"DX.XJyehJ9IN","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Address"}],"customData":[],"linkedData":[]},{"id":"Q9.X3q7jr.kg","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Partner accreditation"}],"customData":[],"linkedData":[]},{"id":"K4.XKm.c5E2X","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Nationality"}],"customData":[],"linkedData":[]},{"id":"zW.XxmzDA07z","class":"RectangleContainerBlock","textAreas":[{"label":"FloatingTitle","text":"Personal Characteristics"},{"label":"Text","text":""}],"customData":[],"linkedData":[],"contains":{"shapes":["DX.XJyehJ9IN","e1.X0JO1_nZP","oX.XtQkTh1PB","w0.XBZl7o2pD","w0.XcNMae4My"],"lines":[],"groups":[]}},{"id":"E_.Xc.~vr35r","class":"MinimalTextBlock","textAreas":[{"label":"Text","text":"Revision history\nUniversity: Sussex\nDomain: Student\nWorkshop date: 25/11/2025 (labeled WS1)\nOriginal version:  09/05/2022\nLast update: May 17, 2026\nRevision: DRAFT\nVersion: 2.2"}],"customData":[],"linkedData":[]},{"id":"26.XtnAwUQGC","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Course and module"}],"customData":[],"linkedData":[]},{"id":"E_.XKHSkt1Wa","class":"RectangleContainerBlock","textAreas":[{"label":"FloatingTitle","text":"Landscape details"},{"label":"Text","text":""}],"customData":[],"linkedData":[],"contains":{"shapes":["E_.XXiGek83M","E_.Xc.~vr35r"],"lines":[],"groups":[]}},{"id":"f9.Xdcc_C-O1","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"ELQ"}],"customData":[],"linkedData":[]},{"id":"T4.XkxU87LgA","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Ethnicity"}],"customData":[],"linkedData":[]},{"id":"2..Xj68B1QK~","class":"LinkUnfurlBlock","textAreas":[{"label":"t_LinkUnfurlTitle","text":"BBC - Home"},{"label":"t_LinkUnfurlProviderName","text":"BBC"}],"customData":[],"linkedData":[]},{"id":"S6.XRl-U6L~Q","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Gender"}],"customData":[],"linkedData":[]},{"id":"W8.XzSV1tm~G","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Fee assessment"}],"customData":[],"linkedData":[]},{"id":"m7.X6g.7QTP3","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Engagement"}],"customData":[],"linkedData":[]},{"id":"e1.X0JO1_nZP","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Final award"}],"customData":[],"linkedData":[]},{"id":"E-.Xo~cd~RjG","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Level"}],"customData":[],"linkedData":[]},{"id":"dW.X5s2OtZV9","class":"RectangleContainerBlock","textAreas":[{"label":"FloatingTitle","text":"Protected Characteristics"},{"label":"Text","text":""}],"customData":[],"linkedData":[],"contains":{"shapes":["2..Xj68B1QK~","75.XUluwa_Sa","K4.XKm.c5E2X","S6.XRl-U6L~Q","T4.XkxU87LgA","o5.XAt3kLz2S"],"lines":[],"groups":[]}},{"id":"5V.XzpiyxEHx","class":"RectangleContainerBlock","textAreas":[{"label":"FloatingTitle","text":"Student"},{"label":"Text","text":""}],"customData":[],"linkedData":[],"contains":{"shapes":["2..Xj68B1QK~","26.XtnAwUQGC","75.XUluwa_Sa","DX.XJyehJ9IN","K4.XKm.c5E2X","S6.XRl-U6L~Q","T4.XkxU87LgA","dW.X5s2OtZV9","e1.X0JO1_nZP","m7.X6g.7QTP3","o5.XAt3kLz2S","oX.XtQkTh1PB","w0.XBZl7o2pD","w0.XcNMae4My","zW.XxmzDA07z"],"lines":[],"groups":[]}},{"id":"y-.XMt_mJvlb","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Type"}],"customData":[],"linkedData":[]},{"id":"Z8.X3BvCaUau","class":"SparkContainerBlock","textAreas":[{"label":"Text","text":"Qualifications"}],"customData":[],"linkedData":[],"contains":{"shapes":["E-.Xo~cd~RjG","r-.XAyHYci4X","y-.XMt_mJvlb"],"lines":[],"groups":[]}},{"id":"o5.XAt3kLz2S","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Disability"}],"customData":[],"linkedData":[]},],"customData":[],"linkedData":[]},{"id":"w0.XBZl7o2pD","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Entry qualifications"}],"customData":[],"linkedData":[]},{"id":"w0.XcNMae4My","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Comms preferences"}],"customData":[],"linkedData":[]},{"id":"75.XUluwa_Sa","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Parental education"}],"customData":[],"linkedData":[]},{"id":"r-.XAyHYci4X","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Name"}],"customData":[],"linkedData":[]},{"id":"oX.XtQkTh1PB","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Student details"}],"customData":[],"linkedData":[]},{"id":"J8.Xt3HvtkP8","class":"SparkContainerBlock","textAreas":[{"label":"Text","text":"Applications"}],"customData":[],"linkedData":[],"contains":{"shapes":["Q9.X3q7jr.kg","W8.XzSV1tm~G","f9.Xdcc_C-O1","w9.XXAQJuwiy"],"lines":[],"groups":[]}},{"id":"w9.XXAQJuwiy","class":"DefaultSquareBlock","textAreas":[{"label":"Text","text":"Qualifications"}],"customData":[],"linkedData":[]}],"lines":[{"id":"Q-.XfSNo9GZt","endpoint1":{"style":"None","connectedTo":"J8.Xt3HvtkP8"},"endpoint2":{"style":"None","connectedTo":"5V.XzpiyxEHx"},"textAreas":[{"label":"t0","text":"LInk Note"},{"label":"t1","text":"Link Note"}],"customData":[],"linkedData":[]},{"id":"M-.XYgB4ooJr","endpoint1":{"style":"None","connectedTo":"Z8.X3BvCaUau"},"endpoint2":{"style":"None","connectedTo":"5V.XzpiyxEHx"},"textAreas":[],"customData":[],"linkedData":[]}],"groups":[],"layers":[]},"customData":[],"linkedData":[]}],"data":{"collections":[]},"accountId":118433949}

The Tags are missing although they are in the CSV if I export to that. Can’t see an easy way of uploading files, so I haven’t copied that in. If easier, I can log a call direct with you (as I have load more info as well but easier with an upload capability to show the inconsistencies between the JSON, XML and CSV)