Urgent help with same-day annual renewal refund

Question

Hi Lucid team,My annual Lucidchart subscription renewed today for €108. I noticed it immediately and cancelled the subscription at approximately 00:07 on the same day, only a few minutes after the new annual billing period began.I have not used the renewed subscription and have already contacted Billing Support and replied to the support email with the requested payment information.Could a Lucid team member please help ensure that my refund request is escalated to a billing representative for manual review?The cancellation happened essentially immediately after the renewal date began, so I am hoping Lucid can consider a full refund as a one-time exception.Thank you very much.

Leianne C · Answer

Hi ​@anastasiiac111, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale.For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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