Request for Refund

Question

Hi,I previously submitted a refund request regarding the recent charge for the Lucid annual subscription, which was renewed unintentionally. I cancelled the subscription as soon as I noticed the charge and submitted a refund request immediately.However, it has now been three days, and I have not yet received any response. I would really appreciate it if someone could look into this request as soon as possible, as the charge is quite significant for me.I did not intend to continue with the annual plan and have not used the paid features since the renewal. I would be very grateful if you could assist with processing the refund.Thank you for your help, and I look forward to hearing from you soon.

Leianne C · Answer

Hi ​@Doris S, thank you for posting in the community. I see that you have submitted a support ticket for your billing issue. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale.For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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