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Question

Payment declined

  • August 11, 2026
  • 1 reply
  • 12 views

Hi, my name is Leonardo. I have many messages with payment declined. So I try with different credit cards, but I receive the same message.

Can you review my history, movements, and update information for the credit card? Is there another form for payment? 
Can I use my credit card from Canada in CAD? 

 

Leonardo.

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Comments

Ambar D
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  • Lucid community team
  • August 11, 2026

Hey ​@leonardotorres-adiera, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucid’s products.

For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.