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October 2, 2026
Question

Canceled is still charging

  • October 2, 2026
  • 1 reply
  • 5 views

Hello, I canceled my account in March of this year, but I'm still getting charged every month. I emailed but no response yet.

This topic has been closed for replies.

Comments

Ambar D
Lucid community team
October 2, 2026

Hey ​@grabowskamonika05, thank you for posting in the Lucid Community!

I can see you have a ticket with our billing team open. Since this deals with your subscription, our billing team is best equipped to get you taken care of via that private support ticket. The team works through tickets in the order they are received, and you can expect a response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work within Lucid products.

For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department.