Went to add a single user licence, but the purchase screen only allows me to select 5 (my current user count) or 10 licences for lucidspark. I just need 6 in total.
have put them on a guest account for now, but i dont see anything in the docs about having to buy in bundles of 5.
im a billing admin - not the account owner if that makes any difference? and as a small company we only want to pay for the users we use.
Solved
Can we only purchase multiples of 5 Team licences?
Best answer by Leianne C
Hi
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale.
For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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+24- Lucid Legend Level 10
Hi
I was unable to find any Lucid Help Center documentation that specifically states Team licenses must be purchased in multiples of 5. However, I did find an external reference (Stanford's software purchasing page) that mentions a 5-license increment model for their specific Lucid purchasing arrangement.
Since this appears to be related to a particular purchasing agreement rather than a general Lucid licensing rule, we can use it as a reference point, but I would recommend waiting for a Lucid billing specialist to confirm whether this applies to your subscription type.
To learn more - Lucid Chart Enterprise - Ordering Instructions | Software at Stanford
Hope this helps !!
+15Hi
This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale.
For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.
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