Solved
Service-level agreement (SLA)
Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?
Hi Meghan thanks for posting in the community! You can learn about the services Lucidchart provides in our Terms of Service. If you are interested in a custom SLA I recommend you reach out to our sales team here and they will be able to provide you with more information. Please let me know if you have any additional questions!
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