Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?
Service-level agreement (SLA)
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Hi Meghan thanks for posting in the community! You can learn about the services Lucidchart provides in our Terms of Service. If you are interested in a custom SLA I recommend you reach out to our sales team here and they will be able to provide you with more information. Please let me know if you have any additional questions!
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