Lucid diagram doesn't load in Confluence

Hi ​@UittenbM 

Simple Viewer appears to be broken or unstable in Confluence Cloud right now.

LucidCharts Not Displayed in Confluence Cloud | Confluence | Atlassian Support

Best Regards

Hi ​@UittenbM ,

Thanks for posting in the Lucid Community! We have identified a bug here, and have reported this to our Development Team. Please follow along for updates on this Community thread.

Hi,

We had a similar issue recently with Lucid macros in Confluence, especially when using the “Simple viewer” option through Citrix + Chrome. In our case, switching the Viewer type from “Simple viewer” to the standard interactive viewer temporarily fixed the loading problem.

You could also try:

• Clearing the Confluence and Lucid cache/cookies

• Testing in an Incognito window

• Disabling Chrome extensions

• Trying another browser outside the Citrix environment if possible

• Reinstalling or updating the Lucidchart Confluence integration

There are also a few troubleshooting resources online that may help — you can visit this for additional guidance and related fixes others have tried.

Hopefully Lucid releases a patch soon if it’s a recent compatibility issue.

Hi ​@ariana., 

Thank you for adding this information to the thread! I’m sorry you’re also experiencing this issue - I have added your account to the report. Our development team is actively investigating this issue, and I will update this thread once I have more information!