Hi all,Since last week loading a diagram using the Lucid macro in Confluence has an issue.when using the following macro settings: Access settings: View only. Pages to display: Range. Viewer type: Simple viewer. Auto update: Automatically.The lucid diagram doesn't load. Not in the Confluence edit mode nor in the published mode.I'm using Google Chrome version: Version 148.0.7778.97 (Official Build) (64-bit).Connect in our company through a Citrix desktop connection.What can be done to solve this issue?

Question

Lucid diagram doesn't load in Confluence

Forum|Forum|3 days ago
May 13, 2026
3 replies
45 views

+1

UittenbM

Hi all,

Since last week loading a diagram using the Lucid macro in Confluence has an issue.
when using the following macro settings:

Access settings: View only.
Pages to display: Range.
Viewer type: Simple viewer.
Auto update: Automatically.

The lucid diagram doesn't load. Not in the Confluence edit mode nor in the published mode.
I'm using Google Chrome version: Version 148.0.7778.97 (Official Build) (64-bit).
Connect in our company through a Citrix desktop connection.

What can be done to solve this issue?

+24

Humas1985
Lucid Legend Level 10
Forum|Forum|2 days ago
May 14, 2026

Hi @UittenbM

Simple Viewer appears to be broken or unstable in Confluence Cloud right now.

Also, it includes some common workaround options you can try.

LucidCharts Not Displayed in Confluence Cloud | Confluence | Atlassian Support

Best Regards

Huma || Lucid Legend

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K

+1

Katie S.
Lucid support team
Forum|Forum|1 day ago
May 15, 2026

Hi @UittenbM ,

Thanks for posting in the Lucid Community! We have identified a bug here, and have reported this to our Development Team. Please follow along for updates on this Community thread.

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A

ariana.
Forum|Forum|15 hours ago
May 16, 2026

Hi,

We had a similar issue recently with Lucid macros in Confluence, especially when using the “Simple viewer” option through Citrix + Chrome. In our case, switching the Viewer type from “Simple viewer” to the standard interactive viewer temporarily fixed the loading problem.

You could also try:

Clearing the Confluence and Lucid cache/cookies
Testing in an Incognito window
Disabling Chrome extensions
Trying another browser outside the Citrix environment if possible
Reinstalling or updating the Lucidchart Confluence integration

There are also a few troubleshooting resources online that may help — you can visit this for additional guidance and related fixes others have tried.

Hopefully Lucid releases a patch soon if it’s a recent compatibility issue.

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