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Hi-

I am trying to integrate LucidSpark with one of my Azure DevOps accounts. Our IT department has already connected the app to our Lucid Enterprise account. When I go in to link the app to my Azure DevOps account it defaults to our company account, but I actually need it to link to a client account for a project I am working on. Specifically,

  1. I login to my Lucid account using my company email.
  2. I open a LucidSpark board and select the Azure DevOps icon.
  3. Confirm the account is not linked via the “Settings” tab.
  4. Select “Import work item”
    RESULTS: Lucid automatically links to my company account (i.e. I don’t get the option to “Authorize” or log in to my client ADO account). The same thing happens if I select “Link” from the “Settings” tab.

Is there a way to force the “Authorize” pop-up or otherwise select a different ADO account to link?

 

I appreciate any assistance. I’m really excited by the potential to link my Spark Boards with ADO so I don’t have to manually enter brainstorming tickets.

Regards,

-Reese

Hi ​@pdx_reese, thank you for your post! 

Unfortunately, if a user is already connected to an Azure DevOps account on an Enterprise level, it is currently not supported in Lucid to also connect to a different Azure DevOps account on a user level.

We are very interested in your feedback and committed to continually improving our products. Please first search the Product Feedback section of this community (with the filter Topic Type = Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request.

If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own.

Finally, for more information on how Lucid manages feedback via this community, take a look at this post.

Cheers!

Zuzia-

Thanks for your reply. When you say…

Unfortunately, if a user is already connected to an Azure DevOps account on an Enterprise level, it is currently not supported in Lucid to also connect to a different Azure DevOps account on a user level.

Is it possible to unlink my Enterprise account? No one in our Enterprise is interested in using this feature. I’ve managed to get the external account (cccco instance) to show up in my “Profile > Account > Apps & Integrations”, but it still defaults to my WestEd (i.e. enterprise account) when I try to “Link” in Lucid Spark via the authorize workflow.
 

 

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