Lucidchart is getting so slow even with a new blank diagram. It has become unusable.
I used to spend 2 hours a day on Lucidchart. Now I can’t even edit my current diagrams.
Solved
Why is Lucidchart so slow?
+1Best answer by aparrish
A few things to check:
- Browser: Try opening Lucidchart in an incognito/private window or a different supported browser to see if an extension or cached data is affecting performance.
- Cache: Clear your browser cache and restart the browser.
- Hardware acceleration: If you’re using Chrome, try toggling hardware acceleration in the browser settings and restart.
- Network/VPN: If you’re on a corporate network or VPN, test from another connection if possible.
- Performance check: Open the Lucidchart document in another browser/device to see whether the slowdown follows the account or the computer.
- Large diagrams: For existing diagrams, check whether there are many pages, complex shapes, images, or imported content that could be impacting performance.
Since you mentioned even a blank diagram is slow, could you share:
- Which browser and version you’re using?
- Your operating system?
- Does this happen with all Lucidchart documents or only certain ones?
- Are you using any browser extensions or a VPN?
That information should help narrow down whether it’s a browser/device issue, network-related, or something account-specific. If I were to take a guess, I’d probably guess that it had something to do with the VPN since there was a time when I couldn’t access anything on my phone when I used VPN.
+18- Lucid Legend Level 7
- Answer
A few things to check:
- Browser: Try opening Lucidchart in an incognito/private window or a different supported browser to see if an extension or cached data is affecting performance.
- Cache: Clear your browser cache and restart the browser.
- Hardware acceleration: If you’re using Chrome, try toggling hardware acceleration in the browser settings and restart.
- Network/VPN: If you’re on a corporate network or VPN, test from another connection if possible.
- Performance check: Open the Lucidchart document in another browser/device to see whether the slowdown follows the account or the computer.
- Large diagrams: For existing diagrams, check whether there are many pages, complex shapes, images, or imported content that could be impacting performance.
Since you mentioned even a blank diagram is slow, could you share:
- Which browser and version you’re using?
- Your operating system?
- Does this happen with all Lucidchart documents or only certain ones?
- Are you using any browser extensions or a VPN?
That information should help narrow down whether it’s a browser/device issue, network-related, or something account-specific. If I were to take a guess, I’d probably guess that it had something to do with the VPN since there was a time when I couldn’t access anything on my phone when I used VPN.
+1I found the problem. It was the WebGL accelerator. I disabled it and the chart is 100 times faster. Thanks for Gemini. I could not find any bug reporting button on the app. I could not find that information in the help pages.
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