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Question

Why do images not fully delete?

  • April 10, 2026
  • 1 reply
  • 8 views

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Hi,

I am having an issue with my org chart.  I don’t understand why the images that I delete from the file still retain the weight of it in the documents.  I have deleted images of several departments.  There should have been a lot of space freed up in the system.  Yet, it shows no change.

I contacted support but it’s been four business days and no one gotten back to me.

My company has been a loyal customer since 2012.  Can’t believe no one gotten back to me.  So I am hoping that someone in the community can give me some help in this regards.

Comments

Becca G
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  • Lucid support team
  • April 10, 2026

Hi ​@JulieK, thanks for posting in the Community! We have located your Support ticket. It appears an auto reply was sent, but we did not receive a response. We will follow up in that thread shortly.