Why do Goto shape links not work in Lucid Chart documents when they are exported to PDF?

Question

If I select a shape in a Lucid document, right click it, and select “Save link to selection”. Then I go to a different place in the document and type control-V, it inserts a Goto Shape link. Then when I click on it the Lucid document instantly jumps to the target shape. I really need this functionality to be preserved when I export the document to PDF because I most save design documents in a FDA mandated QMS system. I can’t wave a web-resident document there, so I have to archive a PDF version.

But when I export my Lucid documents to PDF, the Goto Shape link do not do anything at all when clicked.

Does anyone know what to do about this?

alison cheney · Answer

Hi ​@Fklein23,Thanks for posting in the Lucid Community, and I sincerely apologize for the delay!Just to make sure that we are on the same page, please review our Export Your Lucidchart Documents article from the Lucidchart Help Center. Let me know if you have any questions about how downloading/exporting your document should work.Once you have reviewed this article, here are some specific things to check when exporting your document:Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.Is the page that you are trying to export a Master Page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your Master Page tab and select "Convert to Page".If none of these tips help, would you mind sending me the following details so I can take a closer look at the issue?A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download.A screenshot of any error messages or pop-ups that appear when you attempt to export.If the document will export but does not look as you expected, please send me the downloaded file and a description of what about it is incorrect, or a screenshot of the issue in the exported document.A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).Feel free to let me know if you have any further questions. Thanks for your help and patience!

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