When trying to load a document I get a blank white screen

Hi ​@Partha Dey! It sounds like dragging and dropping 29 images at once may have overloaded your browser's memory or cached a corrupted state, causing the document to freeze on a white screen. To help bypass this and get your document working again, try logging into Lucidchart from this private/incognito window and try opening the document. If it loads successfully here, the issue is likely tied to your main browser's cache or an active extension.If the document worked in the Incognito window, clearing your cache will usually fix the white screen in your normal browser window.

If you are able to get the document to load using one of the methods above, try deleting some or all of those 29 images to reduce the load on the document, then re-upload them in smaller batches.

If that isn’t working let us know what specific device and browser are you currently using. Is this blank white screen happening with any other documents in Lucidchart, or just this specific one? Does the document load if you try opening it on a completely different browser or a different device?