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Using Lucid with the Surface Pro + Pen

  • March 7, 2018
  • 3 replies
  • 172 views
Paul S104

Hi

Was seriously considering a subscription to what looks like a great tool; HOWEVER; after installing on my Surface Pro and trying to use it with the surface pen its infuriating. (Online & Offline version)

  • There's no canvas area pinch-zoom.
  • Every time you select an ERD object the keyboard opens in a sectioned off screen area.
  • You can't join ERD entities with relationships using the pen unless you're zoomed in.
  • The zoom bar is terrible to use.

PLEASE - Sit someone in a room with a surface + pen and get some serious usability feedback. You know that tablets & pens are the future right ? You know you need to address this ? The desktop + mouse is NOT where this product's customer base lies.

This needs to be a slick easy to use product for tablet owners.

I need to do ERD diagrams and the template for that on your desktop version (with mouse) seems really good. I also need to do web-application screen designs and user journeys. I wanted this tool to work so badly on my Surface Pro but I feel really let down I almost had my credit card out for a PRO subscription... I was SO CLOSE to buying it till I trialled it on my Surfcae... :-(

 Please fix it... I want to use it...

Best answer by Carson G

Hi Paul

Thanks for posting in the Community! Thank you very much for your feedback regarding the usability of a Surface Pen on Lucidchart! While Lucidchart does not currently integrate with Surface Pro pens we are always looking for ways to improve Lucidchart and would love to transfer this feedback to our product team. Could you please submit this same feedback in our Feature Request form so that we can use your comments in our recommendations?

    Comments

    Carson G
    • Carson G
    • Lucidite
    • Answer
    • March 7, 2018

    Hi Paul

    Thanks for posting in the Community! Thank you very much for your feedback regarding the usability of a Surface Pen on Lucidchart! While Lucidchart does not currently integrate with Surface Pro pens we are always looking for ways to improve Lucidchart and would love to transfer this feedback to our product team. Could you please submit this same feedback in our Feature Request form so that we can use your comments in our recommendations?

    M

    Keep in mind that this is not just the surface; it is every device using the Microsoft Pen Protocol (MPP). This is very disappointing, as otherwise this could have been much more useful software for a large group of people. 

     

    This is the only major drawback for me from using lucidspark/chart.

    alison cheney
    Forum|alt.badge.img+4
    • alison cheney
    • Lucid community team
    • July 24, 2026

    ​@mquashiesam Thanks so much for adding your comments on this thread, and you make a really great point. The fact that this impacts all devices using the Microsoft Pen Protocol (MPP) is really important context, and I appreciate you calling that out!

    This is valuable feedback, and I'd love to make sure it gets in front of our product team. Please first search the Product Feedback section of this community (with the filter Topic Type = Idea) to see if it’s already been submitted. If so, please add any additional details you’d like and upvote the request - this consolidation helps to refine feedback and properly capture the popularity of the request. If no one has submitted this idea yet, please create one of your own and be sure to include details about your use case or what you’d like to see in this experience. This will also allow other users with similar requests to discover and upvote it, then add details of their own. The more detail you can include about your specific use case and the MPP devices affected, the better!

    Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

    We know stylus support is a big deal for a lot of users, and feedback like yours really helps us prioritize. Thanks again for taking the time to weigh in!

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