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Michel L
February 16, 2026
Solved

Usage Data and inconsistent number of documents

  • February 16, 2026
  • 12 replies
  • 142 views

Is there any reason why the total number of documents in a subscription (available from the admin panel in Usage Data) is different from real document number (retrieved from compliance=>discovery) assuming that I’ve choosen the last 3 years option in Date.
Regards.

Best answer by Michael B

Hello Michel,

This is an unfortunate reality at the moment. Essentially, different features have been written at different times for different purposes so we have ended up with a mish-mash of results. We recognize that effort needs to be taken to 1) align them 2) document the differences between them. I have been trying to find a actionable answer to this question that provides you with a recommendation of how to proceed. Unfortunately, there is not a simple answer. Until such time that we provide a single `source of truth` I can’t guarantee a deterministic route to everything.

 

 

Comments

Zuzia S
Lucid community team
March 2, 2026

@Michel L thank you for providing this information Michel! Our team is looking into this issue and I will get back to you as soon as possible. 

Once again, I appreciate your help and patience!

Michael B
Michael BAnswer
Lucid product team
March 18, 2026

Hello Michel,

This is an unfortunate reality at the moment. Essentially, different features have been written at different times for different purposes so we have ended up with a mish-mash of results. We recognize that effort needs to be taken to 1) align them 2) document the differences between them. I have been trying to find a actionable answer to this question that provides you with a recommendation of how to proceed. Unfortunately, there is not a simple answer. Until such time that we provide a single `source of truth` I can’t guarantee a deterministic route to everything.