@Mervyn T Thanks for posting in the Community! 

Could you try opening your document in a private or incognito window to help narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

Additionally, problems with uploading could be related to the size of your image. Would you mind resizing your image and trying again?

Hi @Amelia W,

I’m experiencing the same issue as Mervyn. I uploaded a couple of screenshots and PNGs exported from Figma, shared the board with my colleagues, and when I checked back later, all the screens were blank and appeared as white.

Additionally, when I duplicate or copy and paste an existing image, it results in a white box of the same size, but the image itself is not displayed.

I tried to reload the board in a different device, different network, incognito windows and nothing worked. The images are still displaying as a white box. Network connection is more than stable.

How can i set the size of the screens (besides dragging them somewhat smaller)? There are no pixel values to add anywhere as far as i know. Whats the limit?

UPDATE: I tried different file formats (png, jpg) but still experience the same effect. Whats really weird is that once I drop the files on the board ,they display at first. Once I reload the tab they turn into a nice white surface… this is frustrating and makes no sense as I have other boards with many screenshots added and they all show?!

UPDATE 02: Tried to shift my work from Spark to Chart - no effect. :(

Cheers, smn

Hi ​@smn, thanks for adding to this thread! I apologize for the continued trouble and am happy to take a look. Can you please share a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. I appreciate your help and patience!