Hi,
I have uploaded a few jpgs into the chart. They now appear white and blank. Is there a limitation to the images you can import into Lucid.
Thanks
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Could you try opening your document in a private or incognito window to help narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help eliminate that possibility. For help with opening an incognito window, please see this community post (in English).
Additionally, problems with uploading could be related to the size of your image. Would you mind resizing your image and trying again?
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