hi I'm unable to use the tool any more, it was working 2 weeks ago (before vacations) , now when i try to replace the datasheet it will open the dialog to select new source after that i select xcel beta , it open acount auth after i login , it close and show error
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:8153 An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandboxing. insertBefore @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:8153 UcQne @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7574 UcSne @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7582 Uc9se @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7751 T6 @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7753 T6 @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:10362 Ucdof @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:10356 showModal @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:10363 (anonymous) @ weak.eager.chunk.js?compiled=1:4156 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7807 (anonymous) @ weak.eager.chunk.js?compiled=1:4156 b @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 runTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 E @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:72 setTimeout i @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:72 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onScheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleMacroTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleMacroTaskWithCurrentZone @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:72 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 UcDKb @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:1513 UcBKb @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:1513 setTimeout @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:1515 setTimeout @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4310 (anonymous) @ weak.eager.chunk.js?compiled=1:4155 b @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 runTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 E @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 l @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 u @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 load (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onScheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleEventTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:1124 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 Uc3tb @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:1124 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4710 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 Uckaa @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 Uca @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 c @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4710 I$k @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4711 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4371 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 Uckaa @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 Uca @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4371 UcQg @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:1265 KDh @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4371 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7280 b @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 runTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 E @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 l @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 u @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 XMLHttpRequest.send p @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:93 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onScheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleMacroTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleMacroTaskWithCurrentZone @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:93 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5234 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 xi @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5232 Ucmmd @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4205 Uclmd @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4201 Ucnmd @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4202 enqueue @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4208 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4208 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 execute @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4208 Ucz0d @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:6549 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:6551 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 Uckaa @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 Uca @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 Ucpv @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:6551 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7449 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:11002 b @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 runTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 E @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 l @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 u @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 XMLHttpRequest.send p @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:93 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onScheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleMacroTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 scheduleMacroTaskWithCurrentZone @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:93 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:20 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5234 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 xi @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5232 Ucmmd @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4205 Uclmd @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4201 Ucnmd @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4202 enqueue @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4208 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4208 P @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 execute @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4208 (anonymous) @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:11645 b @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:5 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvoke @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invoke @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 run @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 (anonymous) @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:27 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:4191 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 onInvokeTask @ cb3cd1ca15f5f6c04433c8c2450241e1b9be1a8467699c915dd0030fe31d62.js.br:7809 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 runTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 E @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 invokeTask @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:13 l @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 u @ 918f9966c6f90ad6f371f40ea6c91349dc8922e72a0b9afc55501092bf868d.js.br:43 lockdown-install.js:1 Removing unpermitted intrinsics /lucidchart/bde271fe-5eeb-4dff-a659-eb420a44d1ac/edit?invitationId=inv_3f1dfae1-0ff4-4135-85b3-c2b2df99a7b3&page=2MVw98F8Xi4q#:1 The resource https://cdn.lucid.app/js/application/universalcanvas_app/chunk/weak.eager.chunk?version=8%2Fb%2F85373af69e20644f053abfd3552cdc34a08c28cc9678d2f509c25354c62481&compiled=0 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally. /lucidchart/bde271fe-5eeb-4dff-a659-eb420a44d1ac/edit?invitationId=inv_3f1dfae1-0ff4-4135-85b3-c2b2df99a7b3&page=2MVw98F8Xi4q#:1 The resource https://cdn.lucid.app/js/application/universalcanvas_app/chunk/weak.eager.chunk?version=8%2Fb%2F85373af69e20644f053abfd3552cdc34a08c28cc9678d2f509c25354c62481&compiled=0 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
Hello Omar92,
Thank you for the information.
I’ll take a look at this and see if I can reproduce it or narrow down what’s happening.
Melinda F
Hi @omar92 ,
I’m having trouble reproducing this, can you answer a few questions?
It looks like when you’re trying to replace the dataset, it’s asking you to authenticate with Excel again.
At what point in the process does it fail?
Does it allow you to put in your username and password before it fails?
Are you still having this issue?
Thank you! Melinda F
yes it allow me to add username and password but after that it show this error
while Expected behavior
(it should let me select excel sheet from my account which was working fine before end of the year holidays)
if you wish to setup a meeting or something to show you the problem i don't mind
Hi Omar!
Thanks for your response.
I am also unable to reproduce this error. Can you do the following:
What browser are you using? Lucid is optimized for Google Chrome, so if you haven't already, please try importing in that browser to see if it resolves the issue.
Can you check if you have pop-ups enable in your settings? To do this, open the Chrome, click the three dots in the top right corner, select "Settings", then navigate to "Privacy and security" > "Site settings" > "Pop-ups and redirects" and choose the option "Sites can send pop-ups and use redirects" to allow pop-ups for all websites.
Can you also try opening your document and importing the data in an incognito window? If you have already done this, let me know!
we working using Google Chrome popups enabled , and i tired incognito (thhis happen for me and my coworker not me alone
it only happen when i try replace database (other features as auto sync is working )
Hi @omar92,
Thanks for confirming that information. Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Thank you!
ok sure dutPkSGA7lvpuY199990426
although it happens in all documents
i even tried create new document but cant link it with excel it shows the same error
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