whenever i upload my excel sheet for my org chart, it does not load and just keeps showing me the upload screen
Solved
Unable to upload excel sheet for org chart
Best answer by alison cheney
Hi
Thank you for posting in the Lucid Community, and I’m sorry to hear you’re experiencing this issue with your org chart!
Many performance problems with org charts are related to browser or network issues. Can you please try the troubleshooting steps listed here first, and let me know if that resolves the issue. Once you have tried opening your document/org chart in an incognito window, connecting to a different network or disconnecting from your VPN (if applicable), and attempting to turn off WebGL, will you let me know if you are still experiencing issues uploading your org chart?
If the issue persists, could you try the following steps:
Let me know if you continue to run into this issue once you try the steps above. I’m happy to dive in and see what’s going on if none of the troubleshooting steps work. Thanks in advance for your help and patience!
+4Hi
Thank you for posting in the Lucid Community, and I’m sorry to hear you’re experiencing this issue with your org chart!
Many performance problems with org charts are related to browser or network issues. Can you please try the troubleshooting steps listed here first, and let me know if that resolves the issue. Once you have tried opening your document/org chart in an incognito window, connecting to a different network or disconnecting from your VPN (if applicable), and attempting to turn off WebGL, will you let me know if you are still experiencing issues uploading your org chart?
If the issue persists, could you try the following steps:
Let me know if you continue to run into this issue once you try the steps above. I’m happy to dive in and see what’s going on if none of the troubleshooting steps work. Thanks in advance for your help and patience!
Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
