unable to import properly a jira ticket

Hi ​@BA'd 

The cards are showing up in a grouped lane labeled Not Set. That typically happens when the target Jira field used for grouping is blank, unmapped, or not available on those issues

• The issues appear under the "Not Set" lane because the Jira field being used for grouping is likely empty, unmapped, or unavailable. Please verify which Jira field is selected for grouping, ensure that field is populated on the Jira issues, and try grouping by a standard field (such as Status or Assignee). After updating the grouping field, re-save or refresh the import in Lucidchart.

To learn more - Integrate Lucid Cards with Jira – Lucid

Hope this helps !!

Thanks, the rest are all fine its just these two.

Any suggestions how I can determine what might have corrupted between the integration?

These cards are filtered under status and parent in the table. Both tickets in Jira are showing a parent and a status.

Turns out something must have  blipped in the parent linking as the cards were integrated. When the parent was removed and replaced it worked

Thanks ​@BA'd for the note, it sounds like the issue was caused by a temporary problem with the parent link during integration, and recreating the parent fixed it.