Unable to import PDF thumbnail

So, just trying to upload documents this morning and am unable to upload anything at all. The upload just sits their.

Same issue here. All my files seem to get stuck in the “Running virus scans” step when importing thumbnails

Hi there! I have good news! Our development team has let me know that the issue should now be resolved. I’m sorry for any inconvenience this may have caused. If you’re still seeing the issue or have any other questions, feel free to reach out. I’m happy to help!o

Hi Leanne,

Unfortunately it is still the same. The import just hangs

Hi ​@SBlundell, thank you for giving that a try. To confirm, is the PDF file you’re trying to import thumbnails for a large file? How many pages does it have? 

If possible, could you please try this in an Incognito window as well as with a PDF file with only a few pages? This will help us take a closer look at the issue. 

Thanks in advance for your help and patience. Please let us know if you have any questions!

Hi Leianne,

So I have tried again in an incognito window with a small (simple) PDF. I have also tried on my machine at work and my macbook at home. The result is still the same: Attached is a screenshot from my work PC.

Regards

Has this been fixed?  I am also having issues with this feature not working.

No, not as yet. I have tried the incognito mode as suggested and also tried a smaller PDF. But no luck in downloading yet.

Hi ​@Vanessa C101 and ​@SBlundell, thank you for continuing this thread and sorry for the trouble. We have reported this to our development team for further investigation and will share more information here as soon as possible. 

In the meantime, could you please try importing your PDF file and wait a few minuets before attempting to extract thumbnails? Please let me know if you see any improvements after trying this step. 

We appreciate your patience and please let us know if you have any questions. 

Hi Leianne,

So, after leaving for 30mins or so I get the following (again this is a small basic/uncomplicated PDF.)

So still not working.