hi ​@jesusrb12 

You can check out these troubleshooting tips here. I hope these are helpful:

Troubleshooting: Export or print a document – Lucid

Did this ever get resolved? I am having the same issues now.

Hi ​@john.brownell ,

Thanks for contacting Lucid Support and I'm very sorry for the issues you are experiencing with downloading your document. 
 
The most common cause of the menu items being greyed out is either network issues or browser issues. Can you confirm that using an incognito window and connecting to an alternate network were the troubleshooting steps you already tried?
 
Can you please send me the following so I can take a closer look?

• A screenshot of the issue
• A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

 
This will help me get a better understanding of where the issue is stemming from. Thank you for your help and patience.