Unable to Access Shared Document Through Link

Question

Hi everyone,I'm hoping someone can help me understand what's happening with a shared document link in Lucid.I received a link to a document named Delta iOS, but when I open it, it doesn't load the document as expected. Sometimes it refreshes the page, and other times I see an error instead. I've already tried opening it in different browsers, using an incognito window, and clearing my browser cache, but the issue still remains.Is this usually caused by sharing permissions, workspace settings, or something else? Has anyone experienced a similar problem with shared links?I'd appreciate any suggestions or troubleshooting steps.Thanks!

alison cheney · Answer

Hi ​@brober23,Thank you for posting in the Lucid Community!Can you please send the following information so I can take a closer look?A screenshot of the issue.A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).A temporary Document Support PIN for this document.This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.Thanks in advance for your help and patience!

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