Hey Lucid users -- if you are having trouble with passwords while Publishing there are a couple of things to check out:
- Password protection of published documents isn’t available to all account levels. Please see the Lucidchart Plans article for more information about the features available at each account level. If you are interested in upgrading please visit our Upgrade your Lucid account.
- If you created the document or the document has been explicitly shared with you then you will not be prompted for a password as you already have access to the document.
- If your document is embedded then password protect will not function on either the embedded document or published links. To resolve this please un-embed the document.
Hope these help -- feel free to give us a heads up if you need further assistance!
