Hi ​@Gkaufman , 

Thanks for posting in the Lucid Community! Could you try logging into an account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

Sure, 

It looks like it works perfect in incognito!

Hi ​@Gkaufman , 

Thanks for your response! If your issue is no longer occurring with an incognito window, this means that it was likely caused by cookie or browser extension interference. Can you please try clearing your cache and cookies in a regular browsing session and try again? If the issue persists, I recommend disabling your extensions one by one until you determine which extension is causing the issue.

Please let me know if neither of these help!

As I mentioned, I’ve cleared cache and cookies before, so I don’t think that’s the problem..

Hi ​@Gkaufman , 

My apologies for the confusion. Can you confirm that you have you tried disabling your extensions one by one to see if an extension is causing the issue?