Transfer files of deleted user

Hi Sarah thanks for following up on this thread. I'm not able to see the message you referenced but if you are struggling to delete a user (or have accidentally deleted a user without transferring files) please free free to submit a Support ticket so we can investigate further. Make sure to include the email address of the user you deleted in your message. 

To answer your question- you wouldn't be asked to transfer a user's files if you select the 'Remove from Team' option instead of 'Delete'. 'Remove from Team' (which only available to admins on Team accounts) breaks the user from your account but allows them to retain their files. For more information about the difference between these two options please see this section of our User Management article. You also won't be asked to transfer if the user doesn't own any documents. (Shared document permissions are not transferred). This also includes any Team Folders which are 'owned' by the overall account rather than any individual user. Unfortunately re-adding a user or restoring their license does not also restore the documents they used to have.