+8We’ve been testing the new Process Accelerator functionality and some events are triggering immediate emails, ie when the Request Approval is sent.
Other activities are triggering emails that take hours to be sent.
example 1. changing the process owner on a document in a repository (2 hours)
example 2 comments on a published document (6 hours)
Why are these being delayed?
+15
Why some notifications are delayed
Events like changing a process owner or commenting on a published document are considered non-blocking. These typically go through a queued or batched notification service rather than being sent in real time. This helps reduce email flooding and manage system load.
Why the delay varies
Delays can differ because:
Different event types may run on separate background jobs
Batch jobs may run on different schedules
System load can affect queue processing times
Some notifications may be grouped before sending
What you can do
Review Admin notification settings to check for digest/batching option
If timing is business-critical and you have a paid plan, request clarification on real-time options by submitting a ticket to our Product Support team.
Amanda, Lucid Legends volunteer
+8
+15Hi
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