Timing of Process Accelerator notifications

​@Astrid_G in Lucid, not all Process Accelerator notifications are sent the same way.

Why some notifications are delayed
Events like changing a process owner or commenting on a published document are considered non-blocking. These typically go through a queued or batched notification service rather than being sent in real time. This helps reduce email flooding and manage system load.

Why the delay varies
Delays can differ because:

• Different event types may run on separate background jobs

• Batch jobs may run on different schedules

• System load can affect queue processing times

• Some notifications may be grouped before sending

What you can do

• Review Admin notification settings to check for digest/batching option

If timing is business-critical and you have a paid plan, request clarification on real-time options by submitting a ticket to our Product Support team.

Amanda, Lucid Legends volunteer

​@aparrish I have Account, Template & Document Admin roles, and can’t see anything in the Admin panel to review notification settings for batching options.  What level of access do I need?

Hi ​@Astrid_G, thank you for posting in the community! I am checking internally for some additional insight into the timing of these notifications, and will share an update here as soon as I have more information. We appreciate your patience and please let us know if you have any additional questions about this in the meantime.