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Hi ​@abhishek.chouksey 

Clearing your browser cache and cookies may resolve the problem.

Instead, attempt to open the document in a different browser or incognito/private mode. Additionally, disable any browser extensions, particularly ad blockers or script blockers, as they may be interfering. Finally, check your VPN or firewall settings to ensure they are not blocking Lucidchart content.

Please inform us if the problem remains unresolved so that the Lucid internal team can address from a account / document specific perspective

Hope this helps !!

I did all that :) no luck.

Hi ​@abhishek.chouksey 

This issue will need to be reviewed by the internal Lucid associates.

Please allow some time for the appropriate team to triage the issue, and they will follow up with you as soon as possible

Thanks 

Hi ​@abhishek.chouksey,

Thank you for posting in the Lucid Community and for attempting all of those troubleshooting steps. Thank you, ​@Humas1985 for providing great direction here!

Would you mind sending a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac). Could you also share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks in advance for your help and patience!

Since we have enterprise plan, I created a support ticket (#7052882) and it does have a PIN there. 

Thank you ​@abhishek.chouksey for creating a private support ticket!

It looks like you have identified a bug, and this has been reported to our development team. I apologize for any disruption this may cause.

Please continue your communication with our support team as they are actively working with our developers to fix this. Thank you for your patience.