I have a lucid chart that had a full detail lineage of my data pipeline with hundreds of objects. I used a custom image and labeled everything in the document with text - hundreds of text boxes. After last weekend all of the text had disappeared in the visual on 3 tabs in my Lucid Chart - it only impacts these 3 tabs. I have created a new chart and can add text, i am able to add text in one of the tabs that is not experiencing the issue. I have done research online and have tried different browsers, tried incognito mode, confirmed the issue appears to others as well who I've shared the document with. I exported the most important impacted tab to a new lucid chart and the issue persisted in the new workbook. If I export as PDF the text is missing, however if i export as CSV-Shape of Data, I can find my text labels embedded in the CSV - so i know they still exist.
My chart has a single layer, its not a “Send to front, send to back” issue.
I have disabled the “WEB GL” rendering
I reviewed version history and the text is not visible in prior versions in version history.
If i double click to add new text, the cursor simply instantly appears and vanishes
If i drag the text box object into the chart it simply disappears
I was the owner and creator - does not seem to be a permissions issue
This only impacts 3 of 6 tabs in my document
I have many many hours of work into this document and do not want to have to recreate it from scratch, can you help me fix this?
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