Solved

Team Space is missing

Forum|Forum|2 years ago
June 10, 2024
8 replies
206 views

As of 07th June, the Team Space link is missing. I can access the documents by searching the documents however the visual way of folder structure and entire team space is missing. I do not see any option to access the same.

Appreciate some help here.

team hub

Best answer by Peter Smith

Hi @nitinshekhar. What has happened here is it appears you did not have the top tier permission level on the team space to stay a team member once the new experience was released. An easy fix for this is to reach out to someone who is still on those teams and have them add you as a team member. Sorry for any confusion this has caused!

Leo Barnes

Lucid Legend Level 5

Hello @nitinshekhar - since the update, you should see a bar on the left hand side to access the Team Hub and space. Do you not have that view?

Leo Barnes | Lucid Legend

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nitinshekharAuthor

Hello @Leo Barnes . Thanks for your reply. There is a bar on the left but do not show up my existing Team Space. I created a new team and that shows up but my existing team space is missing.

Nick Ridge

Lucid product team

@nitinshekhar If you click the icon with the 3 people, that should take you to the My teams page. Is your Team Space listed there?

The left bar shows only your pinned teams, and your migrated Team Space was not automatically pinned, but the new team you created was pinned.

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nitinshekharAuthor

@Nick Ridge , The All teams page do not show my team space. It only list the new team i created.

Nick Ridge

Lucid product team

Thank you for checking, @nitinshekhar ! I’ve passed your info along to the team that’s managing the migration and they’re currently investigating.

Peter SmithAnswer

Lucid product team

Hi @nitinshekhar. What has happened here is it appears you did not have the top tier permission level on the team space to stay a team member once the new experience was released. An easy fix for this is to reach out to someone who is still on those teams and have them add you as a team member. Sorry for any confusion this has caused!

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nitinshekharAuthor

Thanks, I went through the team and found a member who still had access to those space. He had to add me to see the space again. Thanks for your help

Peter Smith

Lucid product team

Glad to hear it worked out! We appreciate your feedback 😁

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