​@Lucy5920 Lucidspark and Lucidchart are completely different applications. I would suggest putting the breakout boards in just one of those applications.

There is another possible solution. Have you tried turning on or off WebGL without VPN? That can sometimes affect how things appear.

There might also be issues with the browser. Do you mind reading through and seeing if any of these could be the cause of what you are experiencing?

• What browser are you using? Lucid is optimized for Google Chrome, so if you haven't already, please try the feature in that browser to see if it resolves the issue.
• Also, try opening your board in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.

Please let me know if the issue persists or if you have any questions! 

Thanks ​@aparrish. 

My original post could have been clearer - the main board is in Lucidspark along with the breakout board, I am using the toggle “Edit in Lucidchart” and using this to switch to and from spark and chart where I need to use Lucidchart functionality.

I was originally using Edge browser. I have opened in Chrome (regular and incognito) and unfortunately the tags are still not showing. I think it is something on the Lucid side because the board no longer remembers the custom tags from the main document. 

​@Lucy5920 It sounds like you might need to submit a ticket to the Product Support team. I hope they are able to help you.

Hi ​@Lucy5920, thanks for your post and I am sorry that you are encountering this issue! Thank you ​@aparrish for these troubleshooting steps as well! 

In order for me to have a closer look at the problem you are experiencing, ​@Lucy5920 can you please send a temporary Support PIN for this document? For more information on generating a Support PIN, check out this Help Center article.

Cheers!