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Storage issue

  • April 27, 2022
  • 1 reply
  • 4 views

ken

I am a Lucid.app user. Very confused with how the "delete" works. No storage was released free up after month. Is this a new trend to wait for > weeks or when the storage is free up exactly?

Have been deleting more files but storage still choked.

Comments

Leianne C
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  • Lucid support team
  • April 28, 2022

Hi Ken thanks for posting in the community! I'm for the trouble you are having with account storage and would love to take a closer look. As this is an account specific issue 
I've gone ahead and created a support ticket and will be reaching out to you via email. 

For anyone else with a similar issue please note that it generally should take 7 days for deleted documents to be removed from your trash and free up storage. If you are experiencing something else please contact our team using this form