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ken
April 27, 2022

Storage issue

  • April 27, 2022
  • 1 reply
  • 16 views

I am a Lucid.app user. Very confused with how the "delete" works. No storage was released free up after month. Is this a new trend to wait for > weeks or when the storage is free up exactly?

Have been deleting more files but storage still choked.

    Comments

    Leianne C
    Lucid support team
    April 28, 2022

    Hi Ken thanks for posting in the community! I'm for the trouble you are having with account storage and would love to take a closer look. As this is an account specific issue 
    I've gone ahead and created a support ticket and will be reaching out to you via email. 

    For anyone else with a similar issue please note that it generally should take 7 days for deleted documents to be removed from your trash and free up storage. If you are experiencing something else please contact our team using this form