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Shapes Disappearing in PNG export

Forum|Forum|4 years ago
March 17, 2022
17 replies
224 views

Shapes are disappearing when I export to PNG with transparent background (300 dpi). How do I ensure the shapes export?

Best answer by Sami H

Hi Jeff

Thanks for posting in the Lucid Community!

Just to make sure that we are on the same page please review our Export Your Lucidchart Documents article from the Lucidchart Help Center. Let me know if you have any questions about how downloading/exporting your document should work.

Once you have reviewed this article here are some specific things to check when exporting your document:

Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network ensuring that you are on a strong stable connection.
Is the page that you are trying to export a Master Page? If so it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this left-click on your Master Page tab and select "Convert to Page".

If none of these tips help please let me know so we can get you the appropriate help!

Show previous replies

Amelia W

Lucid support team

Hi @Simone, thanks for letting me know! Yes, you can post your PIN here, as other users will not be able to access your documents with it, as I also use our internal system with the PIN to take a closer look.

S

Simone

Hello Amelia, here you go, thank you very much! EG3WS9MsW4dr

Amelia W

Lucid support team

Hi @Simone, thanks for sharing that PIN! After taking a look on my end, I was able to see that the grey shapes were not exporting as you described. However, it looks like these are Hotspot shapes, as listed in the Shapes In Use section of the Shapes panel. You can add links to any shape, so I would recommend changing those shapes to the Rectangle shape, then adding any links to those rectangles. From what I could see, it looked like all other shapes were exported as expected, but were you seeing other shapes missing on your end?

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Simone

Dear Amelia, oh, I can see what you mean. Many thanks for your analysis! As I don’t need the links/hotspot, what do you mean by “Rectangle shape”? Is it the a simple “text block” (see pink circle in the picture underneath) under “Standard”?

Everything else is displayed correctly when doing an export.

S

Simone

Amelia W

Lucid support team

Hi @Simone, no problem! Happy to help! The text block shape would work, but the shape that came to mind is just called “Rectangle” and is the generic “Shapes” shape library. If needed, you can add text to this shape by double clicking, but it will be blank by default. If this library is not appearing in your Shapes Panel, you can browse and add more Shape Libraries by following the steps outlined in our Help Center article. Let me know if you have any further questions!

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Simone

Dear Amelia, I found it, many thanks for your support! Best regards, Simone

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