The process times out after about 1 minute. The backup .laf file is only 4.7MB. How do folks get this to work?
Thanks
Question
Restore backup timeout
+1+1I have read the articles and previous questions on this topic and have seen the download in chunks option after the restore fails however, I get one chunk file when I do that option and that file also fails to restore.
+2Hello
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
+1I’m happy to do this but do I do this from the subscription I’m making the backup? Also it’s not one document, it’s that I can’t restore the backup .laf file. The document pin instructions are not matching up to what I need or I am misunderstanding. Sorry!
+2Hello again
I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.
If you don’t receive an email please feel free to reach out in the thread below.
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