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Responses not saved for visual activity

  • July 23, 2025
  • 1 reply
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I am using a visual activity as a survey for individuals. When exporting or viewing the results, some respondent’s data will not load. As a result, I’m wary of using the platform for future surveys, since the data does not seem to be reliably stored.

 

Is there a way to recover this data, or will I need to ask respondents to use a different platform and complete the activity a second time?

 

 

(This is a repost since I believe I posted the original in the wrong category. Here’s a link to my original post.)

Best answer by Ambar D

Hi ​@sthomas55, thanks for your post and I’m sorry you’re having trouble here! No worries about the post category - I’ve gone ahead and switched your original post to the Product Questions category in the community and I’ll continue supporting you in your original thread below. Happy to continue helping there!

 

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Ambar D
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  • Lucid community team
  • Answer
  • July 23, 2025

Hi ​@sthomas55, thanks for your post and I’m sorry you’re having trouble here! No worries about the post category - I’ve gone ahead and switched your original post to the Product Questions category in the community and I’ll continue supporting you in your original thread below. Happy to continue helping there!