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Leonardo F
Oct 19, 2020 2:21 PM UTC
Question

Reset password does not work

I have tried several times to reset the password without results I have checked spam and everything and it does not arrive
I urgently need to be able to restart it since it allows me to enter because I originally started with my google account
but it does not allow me to make changes because it asks for the password for everything and now I pay for the teams service
and I can't assign it.
Is there a solution? since I send a reset link and nothing happens on the page and nothing arrives in the inbox or spam

    Comments

    Micah
    Lucid community team
    Oct 19, 2020 3:14 PM UTC

    Hi Leonardo thanks for posting in the community! Since this deals directly with your account I will move this post to a private ticket where we'll be able to help you reset your password. If anyone else needs to reset a password please do so here. 

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    Oct 23, 2026 9:06 AM UTC

    Hello, the reset link for password restet is expiered immediately not within 24 hrs . tehrefore it does not ork for me. Iam now using google email to enter this conversation. 

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    Zuzia S
    Lucid community team
    Oct 23, 2026 11:04 AM UTC

    Hi ​@heytea, a support ticket #7365341 has been created to help you with this matter. Please refer to that email for further communication.

    Cheers

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