Red Node not populating

Hi ​@ksmith 

Based on the details you’ve provided, here are some suggestions to troubleshoot and resolve the issue:

1. Verify Line Connection Settings

• Ensure that the “Line Connections” feature is enabled in your document settings (as you’ve already mentioned).
• Additionally, check if Snap to Grid or other alignment settings are interfering with node visibility under View Options.

2. Object-Specific Issue

• Red nodes appear only on specific types of objects that support connections (e.g., shapes, text boxes). Ensure the object you are trying to connect lines to supports this feature.
• Some custom shapes or imported images may not have visible red nodes unless converted to Lucid shapes.

3. Zoom Levels

• While zooming in and out often helps, certain zoom levels might temporarily obscure visual elements like red nodes. Try setting your zoom to a standard level (e.g., 100%) and check again.

4. Browser Performance and Cache

• Since you’ve already cleared the cache and restarted the browser, ensure your Chrome version is up-to-date. Lucid performs best with the latest browser updates.
• Disable any browser extensions temporarily, as they might interfere with Lucid’s functionality.

5. Alternative Interaction

• Instead of relying on the red nodes, try this as a workaround:
  • Select the line tool and hover near the shape's edges.
  • Lucid should automatically snap to connection points, even if the red nodes aren’t visible.

6. Contact Lucid Support

If the issue persists despite trying the above steps, I recommend reaching out to Lucid Support directly. Include details such as:

• The document type and any specific objects where the issue occurs.
• A brief description of steps you’ve tried.
• A screenshot or recording of the issue (if possible).

I hope one of these solutions resolves the problem, and you’re able to connect lines without further challenges. Please let me know if you need further assistance!